Semangat33 Privacy Policy — How We Protect Your Data
Semangat33 is committed to protecting the privacy and personal data of Malaysian users. This document outlines what information we collect, how it is used, and the rights you hold as a user of our platform.
Effective Date: 1 January 2026 · Version 1.0
What Information Do We Collect from Users?
Semangat33 collects several categories of information to keep the platform operating securely and effectively for Malaysian users. The information collected includes the following:
Full name, email address, phone number, password (in encrypted form) and date of birth provided during registration.
Device type, operating system, browser version, IP address, screen resolution, and other technical data required for platform optimisation.
Transaction records in MYR (RM), payment methods used (TNG, FPX, local banks), and deposit or withdrawal history.
Pages visited, games played, session duration, in-platform actions, and general usage patterns for service improvement purposes.
How Is Your Data Used?
Information collected by semangat33 is used exclusively for purposes related to platform operations and improving user experience. We do not sell users' personal data to third parties for marketing purposes.
- Account management: To create, verify, and securely maintain user accounts.
- Transaction processing: To accurately and securely process MYR deposits and withdrawals via local payment methods.
- Platform security: To detect and prevent fraud, money laundering, and unauthorised access.
- Customer support: To enable the semangat33 support team to provide relevant and accurate assistance to users.
- Service improvements: To analyse usage patterns and improve the overall user experience.
- Legal compliance: To meet applicable legal and regulatory requirements that govern platform operations.
Cookie Usage and Session Tracking
The semangat33 platform uses cookies and similar tracking technologies to enhance user experience, maintain login sessions, and collect basic analytics data.
Types of Cookies Used
- Session cookies: Required to maintain your logged-in state while using the platform. Automatically deleted when the browser is closed.
- Preference cookies: Saves your language settings and interface preferences so you don't have to reconfigure them each time you access the platform.
- Analytics cookies: Collects aggregated data on how users interact with the platform for technical improvement purposes. This data is not linked to any individual's identity.
- Security cookies: Helps detect suspicious activity and protect your account from unauthorised access.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the semangat33 platform.
How Is Your Data Stored and Protected?
Semangat33 takes the protection of users' personal data seriously and implements a range of technical and procedural security measures to keep your data safe.
All communication between your device and semangat33 servers is protected by SSL encryption. Passwords are stored in hashed form and cannot be decrypted — even by our own staff. Transaction data and financial information are stored in a secured server environment with strict access controls.
Data retention periods depend on operational requirements and applicable legal obligations. Active account data is retained for as long as the account remains active. Once an account is closed, personal data is kept for the minimum period required by law before being securely deleted.
Semangat33 also discloses personal data to selected third-party service providers — such as payment processors and identity verification providers — strictly to the extent necessary for those functions. All third parties are required to uphold equivalent data security standards.
Your Rights as a semangat33 User
Every semangat33 user has specific rights regarding their personal data. You may submit requests relating to these rights via our support email.
You have the right to request a copy of the personal data we hold about you in a readable format.
If the data we hold is inaccurate or out of date, you have the right to request a correction by submitting appropriate supporting evidence.
You may request deletion of your account and associated data, subject to any applicable legal retention requirements.
How to Contact Us for Privacy Requests
For any privacy-related enquiries or requests, please contact the semangat33 team at: [email protected]. We will endeavour to process your request within a reasonable timeframe. For general FAQs, visit our FAQ us.
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable legal requirements. The updated effective date will be published at the top of this page. Continued use of the semangat33 platform after any changes are published constitutes your acceptance of the updated policy.
Questions About Your Data Privacy?
Visit our FAQ page or register an account to start using the semangat33 platform with full confidence.